general terms and conditions of sale

These General Conditions of Sale regulate the purchase via the internet of the products presented on the sitewww.oronerostore.com belonging to A-VENTIDUE S.A.S. DI PEDRAZZI DANIELA & CO., company with registered office in Via A. Manzoni 42, Carpi (MO), VAT number 03339570362, email info@a-ventidue.com hereinafter referred to as the "Seller".

 

1) Purchase procedures and acceptance of sales conditions

All remote purchase contracts for our products are concluded directly through access by the customer/consumer (hereinafter simply "Customer"), on the sitewww.oronerostore.com (hereinafter simply “Site”). He will be able to select the products displayed in the sales catalogue, as described in the respective product information sheets, and conclude the contractual purchase agreement of the desired product(s) by inserting them into the "shopping cart" function which provides the subsequent forwarding of the order to the seller through an expression of consent by the user by clicking on the buy and pay button.

The agreement between the parties is finalized with the sending of the order and the Seller's receipt of payment for the ordered goods. Payment for the goods constitutes an essential part of the purchase contract, in fact failure to receive the latter by the Seller leads to the cancellation of the purchase contract and the consequent cancellation of the obligation to forward the goods.

The payment of the goods, for the purpose of concluding the purchase contract, must take place exclusively through one of the methods indicated in the following paragraph 3 "Payment methods".

The order sent by the Customer to the Seller through the Site must be completed in its entirety and must contain the elements necessary for the identification of the Customer and the products ordered and the indication of the place of delivery, under penalty of its nullity. The Seller will send the Customer, via email, a confirmation of receipt of the order.

As stated in the art. 48 Legislative Decree 206/05, the general conditions must be read and approved by the Customer before the conclusion of the contract. By sending the order, the Customer simultaneously declares that he has read all the information provided to him during the purchase procedure and that he fully accepts these general conditions of sale.

If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of Italian legislation on distance contracts. 

The relevant document or, if requested, the invoice certifying the sale of the product(s) will be delivered together with the goods and/or by e-mail to the address indicated by the Customer when arranging for the goods to be shipped.

 

2) Products, prices and additional costs

The visual representation of the products on the Site, where available, is intended to illustrate the product and corresponds to the photographic image representing the characteristics of the product, however it may be slightly different in colour.

If a product is presented on the Site in areas other than the specific sections intended for product purchase operations or in any case without the "add to cart" icon, it is considered not available for sale through the Site. The unavailability of the product intended to be temporary until new supplies.

All product prices are clearly indicated on the Site and refer to the unit price per package including VAT. The Site can only receive orders with delivery in Italian territory, in the following European countries: Austria, Belgium, Croatia, Denmark, France, Germany, Finland, Greece, Ireland, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden, United Kingdom , Bulgaria, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia and in the following non-EU countries: Norway, Switzerland, Montenegro, Serbia, Ukraine, Liechtenstein, Albania, Andorra and Bosnia & Herzegovina.

The seller reserves the right to change product prices and shipping costs at any time and without notice, it being understood that, limited to orders being accepted or already accepted by the Seller (for which payment for the goods ordered has already been received ), the conditions of sale in force at the time the order was sent will apply, with the exclusion of unaccepted orders (orders for which the customer has not received confirmation of receipt of the order via e-mail) and rejected orders.

Transport costs are listed separately and clearly for the Customer in the "shopping cart" function before confirming the purchase. Before sending the order, the Customer can view it and if he deems it appropriate, he can abandon the purchase without any obligation to spend.

The cost of each shipment may vary with reference to some variables: the number of products purchased, the weight and dimensions of the packaging.

Shipping costs are up to the destination indicated by the customer when sending the order on the ground floor and are listed separately in the purchase "cart" under the heading "Shipping total".

Any further ancillary expenses - linked by way of example but not limited to customs expenses, monetary inflation, etc. – will be communicated to the Customer by e-mail by the courier before shipping the goods; in case of non-acceptance by e-mail by the Customer of the additional costs reported, the order will be considered canceled and the contract will be considered null and void.

If additional expenses are incurred, they may refer to bank commissions provided for by individual Customers' agreements with their credit card issuers or banking institutions. These charges do not depend directly on the Seller, who cannot be held responsible in any way.

 

3) Payment methods

Payment must be made exclusively in Euros.

The payment methods provided and accepted by the site are:

1. Credit cards: by selecting this payment method, the Customer's browser is automatically redirected to the site responsible for payment, reporting the summary data of the order and the parameters necessary for completing the transaction. The browser connects to the page containing a form in which the Customer must enter the data relating to their credit card or chosen method with which they intend to make the payment. Once the payment transaction is completed, the user can be redirected to the Seller's site or choose to continue browsing.

2. PayPal: this is a system that allows you to carry out online transactions (purchases, payments, bank transfers) but without your card or bank account details being shared with the recipient of the payment. To use PayPal you need to register on the site and open an account, you can associate a credit card or a prepaid card with it, or top up via bank transfer from your bank account. When you have money in your account you can pay for the products by following a simple guided procedure provided by the PayPal function. For more information, consult the websitewww.paypal.com

3. Apple Pay.

 

The Customer is required to send payment via one of the methods listed to correctly complete the order.

The Seller does not have internal security systems for the management of online payments, this activity is delegated to the two portals that deal with the management of Wix Payments and Paypal transactions.

 

4) Shipments and collections

Deliveries will take place as soon as possible after receipt of payment via courier indicated by the Seller. The goods will be shipped from the factory in Via Ponte Alto, 10 Campogalliano (MO).

The order processing time may vary from 48 hours following the order to a maximum of 10 working days from confirmation of the same. In the event that the Seller is not able to ship within said deadline, the Customer will be promptly notified.

The risks deriving from the transport of the goods are borne by the Seller until delivery. The risk will transfer to the Customer upon delivery of the products to the Customer, or to the person designated by him to receive the goods, by the courier.

The goods travel with packaging made directly by the manufacturer, in appropriately closed cardboard boxes. The delivery times of the goods ordered are purely indicative and may be subject to variations due to force majeure or due to traffic conditions and road conditions in general or by act of the Authority.

The courier makes a first and second delivery attempt for each shipment. In the event of the customer's absence, he will leave a notice with useful information for tracking him and will attempt delivery again on the first working day. The Customer must take action to organize the collection of the products by making himself available. The Customer acknowledges that the collection of the products represents an obligation deriving from the sales contract concluded with the Seller. Therefore, in the event that even the second delivery attempt by the courier is not successful, the contract must be considered legally terminated pursuant to art. 1456 cc, with simple communication from the Seller sent by e-mail to the Customer, and, therefore, the order for all intents and purposes will be cancelled. Within 15 days of the aforementioned communication, the Seller will then proceed to refund the total amount paid by the Customer for the products, minus the costs of unsuccessful shipping, the costs of returning the products to the Seller and any other any expense that the Seller has incurred due to non-delivery depends on the absence or inertia of the Customer in fulfilling the obligation to receive delivery.

 

The refund due referred to in the previous paragraph will be credited to the same payment method used by the Customer.

 

Once the refund has been made according to the methods described, if the Customer wishes to request delivery of the products he will necessarily have to proceed with a new order.

 

5) Product defects and returns

Upon receipt of the Products, the Customer is required to verify their conformity in relation to the order, paying attention, in particular, to:

- the number of packages indicated on the carrier's letter corresponds to the number of packages actually delivered;

- the packaging is intact and not damaged or tampered with.

Any anomalies (such as, for example, tampering, damage to the packaging) must be specifically indicated in writing directly on the courier's transport document, and the Customer must refuse the delivery. At the same time, the Customer will be required to report the fact to the Seller's Customer Service, through immediate and timely reporting tocustomerservice@oronerostore.com

 

Returns and Refunds

 

You have 12 hours from the moment you place your order to cancel your order for free.

To initiate a refund, you can contact us by email atcustomerservice@oronerostore.com

If your refund is accepted, we will refund the full amount within 7 working days, using the same method you used to pay.

Please note that your bank or credit card may require additional time to process the payment to your account.

 

Right of withdrawal

 

The Buyer has the right to exercise the right of withdrawal (pursuant to art. 52 et seq. of the Consumer Code) in relation to specific products, provided that these, after delivery, have not been opened or their seals altered; the Buyer must send a written communication by email to the following addresscustomerservice@oronerostore.com having as its object "Exercise of the right of withdrawal".
The Buyer must return the product using the packaging and/or box in which it was received, following the instructions provided by the Seller's Customer Service, which will manage the relevant procedure independently and using trusted couriers.
The right of withdrawal may be exercised with reference to the product purchased in its entirety, it being understood from now that in the event that the same product is made up of several parts, the withdrawal cannot be exercised partially, i.e. only for a part of it .
In case of exercising the right of withdrawal, the Seller will refund the Buyer the entire value of the returned Product, including shipping costs, where applicable, within 14 (fourteen) days from the date of receipt of the relevant Withdrawal Notice.
Oronerostore, in any case, reserves the right to suspend the payment of the refund until the actual receipt of the Product and, in any case, until it has verified that the Product has been returned free of defects and in the same conditions in which it was purchased.
The refund will be made using the payment method selected by the Customer during the Order stage, unless the Customer has expressly indicated a different method.
The right of withdrawal, in addition to what is provided above, is in any case excluded, pursuant to and for the purposes of art. 59 of the Consumer Code, in the following cases:
1. Orders of Products made to measure or clearly personalized;
2. Orders for Products that are likely to deteriorate or expire rapidly;
3. Order of sealed Products that are not suitable for return for hygienic or health protection reasons or which have been opened after delivery;
4. Order of Products which, after delivery, are, by their nature, inseparably mixed with other goods.
The Buyer, in particular, with reference to the cases of exclusion of the right of withdrawal listed above, acknowledges and accepts that the Products that "risk deteriorating or expiring rapidly" include all food products (including wines, spirits and drinks), as the characteristics and qualities of these products are subject to alteration, also as a result of inappropriate storage. The right of withdrawal, therefore, will be exercisable only for products that can be put back on the market by the Sellers and/or Oronerostore without danger to the health of consumers. 

 

6) Customer service, complaints and communications

The following contact details are indicated to which the Customer can contact for any further information or assistance or to forward complaints:

+39 0598676178

customerservice@oronerostore.com

 

All communications which pursuant to the General Conditions are made by e-mail will be sent to the address communicated by the Customer during Login.

 

7) Applicable law and competent court

The sales contract concluded pursuant to the General Conditions is governed by Italian law.

For any dispute that may arise regarding the interpretation of the General Conditions and the execution of the contract concluded pursuant to the aforementioned, the Court of the place of residence or domicile of the User will be competent, in the case of a consumer resident or domiciled in Italian territory. If the User is not resident or does not have domicile in Italian territory, for any dispute that may arise between the Seller and the Customer regarding the interpretation of the General Conditions and the execution of the contract concluded pursuant to the aforementioned, in the event of action brought by the Seller, the latter may choose between the Court of Modena and the Court of the place of residence or domicile of the Customer, alternatively between them; in the event of an action brought by the Customer, the Court of Modena will have exclusive jurisdiction.

 

8) Privacy

Pursuant to art.13 of Community Regulation 679/2016/EU, A-VENTIDUE S.A.S. DI PEDRAZZI DANIELA & CO. proceeds to process the data provided by the Customer in compliance with the legislation on privacy data as better specified in the privacy information on the site in the "Privacy Policy" section.

 

9) Billing
For all users who wish to receive an invoice following the purchase, it is mandatory to complete the Fiscal Code/Tax Number/VAT Number field during checkout.
Otherwise you can request an invoice by sending an email to the administration@a-ventidue.com.